What You’ll Learn:

  • The principles of a customer-driven culture
  • Measuring, monitoring and improving customer satisfaction
  • How to gain the trust of your customers
  • Remaining calm in the most demanding situations
  • Learn to say ‘no’ with tact, courtesy and skill
  • Achieve company goals and keep customer goodwill
  • To become a master in the art of listening
  • To deal with difficult, rude and offensive customers
  • Build a strong customer service department
  • How to make a winning first impression
  • Handle customer complaints with sensitivity
  • How to use questions to identify what your customers really wants
  • Proven principles of assertiveness
  • Recognise customer needs quickly and efficiently
  • Understand why you are your company’s message
  • Identifying the difference between ‘telling and selling’
  • Negotiating solutions and complaints
  • How to win ‘hard-to-please’ customers
  • What can you do to increase the return on every customer
  • And Much, Much More…

Does your own personal customer service experience leave a lot to be desired? Does your experience tend to be very average? Is there a customer service experience that you have had in the last two days that you would tell a friend about in glowing terms? Or, do you need to go back a week or two; a month or two or longer?

Who Will Benefit:

The program is a must for any client services company or department that is serious about delivering the best experience to their no.1 asset. You will learn how to implement the proven principles of exceptional customer service, and ensure that your customers come back to you each and every time.

Additional info Call +44 (0) 203 503 0633 or request a Call Back